Refund & Return Policy

Effective Date: [Insert Date]
Website: rizaradience.shop
Contact Email: sales@rizaradiance.shop

Thank you for shopping with Rizaradience. We want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions under which returns, refunds, and exchanges are accepted.

Return Eligibility

You may request a return within 7 days of receiving your item, provided that:

  • The item is unused, unopened, and in its original packaging

  • The product is in the same condition as when you received it

  • You provide proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Items not in original condition or packaging

  • Sale or clearance items (if applicable)

  • Gift cards or promotional items

Refund Process

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, refunds will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Please note that original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We only replace items if they are defective or damaged.
To request an exchange, contact us at sales@rizaradiance.shop with:

  • Your order number

  • A description of the issue

  • Photos showing the defect or damage

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card provider (processing times may vary)

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at sales@rizaradiance.shop.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include clear photos and your order details so we can resolve the issue quickly.

Cancellations

Orders may only be canceled within 12 hours of placement. After this period, orders may already be processed and cannot be canceled.

Contact Us

For any questions about returns or refunds, please contact us:
Email: sales@rizaradiance.shop

By making a purchase on our website, you agree to this Refund & Return Policy.